Shipping policy

Every Cheriemood order ships free, with tracking.

Where we ship

We ship to the United States, the United Kingdom, Canada, Australia and the countries of the European Union.

Shipping cost

Shipping is free on every order, with tracking. There is no minimum order.

When your order ships

We prepare and send your order within 3 business days. Business days are Monday to Friday, not counting public holidays.

Delivery time

After it ships, your order arrives in 7 to 12 days. These are the carrier's estimates; customs checks can add a few days.

Christmas

December 8, 2026 is the last day to order for Christmas. An order placed that day ships by December 11 and arrives by December 23, before Christmas Eve. After December 8 we close orders, so nobody pays for lights that would arrive after Christmas.

Tracking your order

When your order leaves, we email you a tracking number and link. You can also enter the number on our Track your order page. The first update can take a few days to appear.

Import duties and taxes

Our prices include shipping. Depending on your country, customs may charge import duties or taxes when the package arrives. These charges are set by your country and are paid by the recipient. If you are asked to pay anything on delivery, message us first and we will look at it with you.

Check your address

Please check your shipping address at checkout. If you spot a mistake, contact us right away; once the order has shipped, we can no longer change the address.

Late or missing packages

If your order has not arrived 12 days after it shipped, or tracking shows no update for 7 days, contact us with your order number. We check with the carrier and keep you updated.

Damaged on arrival

If your curtain arrives damaged, we send a replacement free. See our Refund policy.

Questions

Email us at potestasest@gmail.com or message us on WhatsApp at +44 7851 384688. Please include your order number if you have one.

Last updated October 20, 2026